These Terms of Service (“Terms”) are a binding agreement between you and DramaHaus (“DramaHaus”, “we”, “us” or “our”). They govern your use of the DramaHaus app for iOS, the same app published on Google Play under the name Ishort, the website at dramahaus.app, and any related services (together, the “Service”).
Please read these Terms carefully. By downloading, opening or using the Service you agree to them. If you do not agree, do not use the Service. Section 15 contains a limitation of liability, and section 17 explains how disputes are resolved.
1. Who may use the Service
You must be at least 13 years old, or the higher minimum age required in your country (for example 16 in parts of the European Union), to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for any charges you make.
You may not use the Service if you are barred from doing so under the laws of your country or any applicable sanctions.
2. Accounts and sign-in
You can watch free episodes as a guest, without an account. Buying coins, unlocking episodes, subscribing and syncing across devices require an account.
You can create an account with Sign in with Apple, Sign in with Google, or a six-digit code sent to your email address. You agree to provide an email address you control, to keep access to it, and not to share your account or let anyone else use it. You are responsible for everything that happens under your account. Tell us at support@dramahaus.app immediately if you believe your account has been used without your permission.
If you watched as a guest and then sign in, we merge the guest progress from that device into your account. One account per person; we may reclaim accounts that are inactive for a long period after notifying you.
3. The Service and its content
DramaHaus gives you access to short-form dramas, delivered episode by episode, for personal, non-commercial viewing by streaming only. The dramas, images, text, trademarks, software and design that make up the Service are owned by DramaHaus or by our licensors and are protected by copyright and other laws.
We may add, change or remove dramas, episodes, features and functionality at any time. Titles are licensed for limited periods, so a drama that is available today may not be available tomorrow. Removal of a title does not entitle you to a refund of coins or of a subscription, except as set out in section 9 or as required by law.
4. Regional availability
Licences are granted by country. The catalogue you see depends on the country you are connecting from, which we determine from your network connection. Some dramas will not appear in your region. You agree not to use a VPN, proxy or any other method to disguise your location in order to access content that is not licensed where you are, and we may block or restrict accounts that do so.
5. Maturity settings
Dramas are classified as General, Teen or Mature. The Service starts with the most restrictive setting, and you must confirm before mature content is shown. Changing the setting is your choice and your responsibility, and is subject to the age requirement in section 1. Regional restrictions may still limit what is available regardless of this setting.
6. Coins
- What coins are. Coins are a limited, personal, non-transferable, revocable licence to unlock episodes within the Service. They are not money, not a deposit, not a stored-value or prepaid instrument, and not your property. They have no cash value and cannot be exchanged for cash, credit or anything outside the Service.
- Buying. You buy coins in coin packs through the App Store or Google Play. The number of coins in a pack, and the price, are shown before you buy.
- Spending. Unlocking an episode costs the number of coins shown on that episode. Prices may differ between episodes and series and may change over time.
- Unlocks are permanent. An episode you unlock stays unlocked on your account and can be rewatched on any device you sign in to, for as long as the drama remains available on the Service and your account exists.
- No refunds on spent coins. Coins are spent at the moment you unlock an episode and are not refundable, except where the law requires otherwise.
- Coins do not expire while your account is active. If your account is deleted or terminated, any remaining coins and unlocked episodes are lost and are not refunded, except where the law requires otherwise.
- No trading. You may not sell, transfer, gift or trade coins or unlocked episodes, or accept anything of value for them.
7. Premium subscriptions
DramaHaus Premium is an auto-renewing subscription that gives you access to episodes included in Premium for as long as the subscription is active. Premium is offered on a monthly and a yearly plan, and new subscribers may be offered an introductory price for an initial period on the monthly plan. The plan, price, billing period and any introductory terms are shown to you in the app before you confirm.
Premium is a right to watch while you are subscribed. It is not a purchase of individual episodes: when a subscription ends, access to episodes that you did not unlock with coins ends with it. Episodes you unlocked with coins remain yours as described in section 6.
8. Payments, renewals and cancellation
All payments are processed by Apple (App Store) or Google (Google Play), under your agreement with that store. We never receive or store your payment card details. Prices are shown in your local currency and may include taxes depending on your country.
- Payment is taken when you confirm the purchase, and for subscriptions again at the start of each renewal period.
- Subscriptions renew automatically at the then-current price for the same period until you cancel. An introductory period converts to the standard price at the end of that period unless you cancel first.
- Cancelling. Cancel at least 24 hours before the end of the current period, in the App Store or Google Play subscription settings on the device or account you bought the subscription with. We cannot cancel a store subscription for you.
- After cancelling, Premium access continues until the end of the period you have already paid for, and does not renew after that.
- Deleting the app or your account does not cancel a subscription. Cancel it at the store first, or the store will continue to bill you.
- Restoring purchases. If your coins or Premium status do not appear after a reinstall or a new device, use “Restore purchases” in the app and sign in with the same account.
9. Refunds
Because purchases are made through the App Store and Google Play, refunds are handled by those stores under their policies. Request a refund from Apple or Google Play.
Apart from that, and except where the law of your country gives you a right to cancel or a right to a refund, purchases are final: coin packs once delivered, coins once spent, and subscription periods once started are not refundable. If a store refunds a purchase to you, we may remove the corresponding coins from your balance and revoke access unlocked with them; if that leaves a negative balance, it is deducted from coins you buy later.
EU/EEA and UK consumers: you have a statutory right to withdraw from a distance contract within 14 days. By starting to stream an episode or by using coins immediately, you ask us to begin performance during that period and you acknowledge that you lose the right of withdrawal once the digital content has been supplied in full.
10. Price and plan changes
We may change the prices of coin packs, episode unlock prices and subscription plans. A change to the price of your existing subscription applies from the next renewal, and we or the store will notify you in advance as the store’s rules and applicable law require. If you do not accept the new price, cancel before the renewal date. Changes to coin or unlock prices do not affect episodes you have already unlocked.
11. Your licence to use the Service
Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, and to stream content for your own private, non-commercial entertainment. All rights not expressly granted are reserved. This licence ends when your account or these Terms end.
12. Acceptable use
You agree not to:
- copy, download, record, screen-capture, reproduce, distribute, publicly perform or display, or create derivative works from any content on the Service, except as expressly permitted by these Terms;
- circumvent, remove or interfere with any security, access control, digital rights management, watermark or geographic restriction;
- reverse engineer, decompile or disassemble the app, or attempt to derive its source code, except to the extent that applicable law forbids this restriction;
- use bots, scrapers, automated scripts or any means to access the Service or to harvest content, data or accounts;
- interfere with or disrupt the Service, its servers or its networks, or attempt unauthorised access to any part of it;
- obtain coins, unlocks or Premium access by fraud, chargeback abuse, exploiting a bug, or any means other than paying for them;
- use the Service for any unlawful purpose, or in breach of any applicable law or regulation; or
- sell, resell, rent or commercially exploit any part of the Service or your account.
13. Intellectual property and takedowns
DramaHaus, the DramaHaus logo and Ishort are our trademarks. You may not use them without our prior written permission.
We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice to support@dramahaus.app with: your contact details; identification of the work you say is infringed; identification of the content on the Service and where it appears; a statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law; a statement that the information in your notice is accurate and, under penalty of perjury, that you are authorised to act for the rights holder; and your physical or electronic signature. We remove or disable content that is the subject of a valid notice and may terminate the accounts of repeat infringers.
14. Suspension and termination
You may stop using the Service at any time and may ask us to delete your account as described in our Privacy Policy. Cancel any active subscription at the store first.
We may suspend or terminate your access, with notice where practicable, if you breach these Terms, if we reasonably suspect fraud or abuse, if required by law or by a licensor, or if we discontinue the Service. If we terminate your account for a reason other than your breach, we will refund the value of unused coins where the law requires it. If we terminate for breach, coins, unlocks and subscription time are forfeited to the extent permitted by law.
Sections 6, 13, 15, 16, 17 and 20 survive termination.
15. Disclaimers and limitation of liability
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure, or that any particular drama will remain available. Streaming quality depends on your device and your internet connection, and you are responsible for any data charges.
To the fullest extent permitted by law, DramaHaus and its officers, employees, suppliers and licensors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or content, arising out of or relating to the Service, whether based on contract, tort, negligence, strict liability or any other legal theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you paid us, or through the App Store or Google Play for the Service, in the twelve months before the event giving rise to the claim, or (b) USD 50.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for consumer rights that the law of your country guarantees. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
16. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless DramaHaus and its officers, employees, suppliers and licensors from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or of the rights of a third party.
17. Governing law and disputes
These Terms are governed by the laws of the Socialist Republic of Vietnam, without regard to its conflict-of-laws rules. The courts of Vietnam have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law gives you the protection of mandatory local rules, nothing in this section deprives you of that protection or of the right to bring proceedings in the courts of your country of residence.
Before starting formal proceedings, please contact us at support@dramahaus.app; most issues can be resolved quickly and informally.
18. App Store and Google Play terms
The following apply in addition to these Terms.
Apple App Store
These Terms are between you and DramaHaus only, not with Apple, and Apple is not responsible for the app or its content. Your licence to use the app on Apple-branded devices is limited to the terms of the Usage Rules in the Apple Media Services Terms of Service. Apple has no obligation to furnish maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, which may refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability, failure to conform to legal requirements, or consumer-protection or privacy claims, nor for the investigation, defence, settlement or discharge of any third-party intellectual-property infringement claim. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Google Play
Your use of the app obtained from Google Play is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app, its content, or any purchases made through it, other than as a payment processor under its own terms.
19. Changes to these Terms
We may update these Terms from time to time. We will change the “Last updated” date above and, for material changes, notify you in the app or by email before they take effect. Changes are not retroactive. If you continue to use the Service after the effective date, you accept the updated Terms; if you do not accept them, stop using the Service and cancel any subscription.
20. General
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any earlier agreement on the subject.
- Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent needed.
- No waiver. A failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
- Force majeure. We are not liable for failures caused by events beyond our reasonable control.
- Language. These Terms are written in English. A translation is provided for convenience; where the law permits, the English version prevails.
21. Contact us
DramaHaus
Email: support@dramahaus.app
Website: dramahaus.app